Privacy policy
Last updated October 13, 2026
On Cue is a small New York company building a calm e-ink board that shows young children how much time is left before they leave. This page explains what we collect and why. The short version: we do not sell your data, to anyone, ever.
What we collect
- Reservation and preorder details. Your email address and ZIP code, collected at checkout by Stripe, so we can contact you about your order and tell you when it ships.
- Payment details. Handled entirely by Stripe. Your card number never reaches us or our website. We only see that a payment happened, the amount, and your email and ZIP.
- Messages you send us. If you email hello@oncueboard.com, we keep the conversation so we can reply.
- Parent conversations. If you book a 15-minute chat, we collect your first name, email, city or ZIP, and the ages of your children (never their names), plus any notes you give us. Notes are used only for product research, and we will not quote you by name.
- Website usage. We use Microsoft Clarity to see how visitors use the site (pages viewed, clicks, scrolling, and anonymized session replays), and Google Ads measurement to learn whether an ad led to a reservation. These tools use cookies or similar technology and may record your device type, approximate location and the page you came from. We do not use them to identify you personally.
Children
On Cue is bought by parents. We do not knowingly collect names, photos or any personal information from children, and the website is not directed to children. If you tell us your children's ages in a conversation, we record the ages only.
How we use it
- To process, ship and support your order, and to send you updates about it.
- To understand how parents find and use the site, so we can improve it.
- To measure whether our advertising works.
We do not sell, rent or trade your personal information. We do not use it for anything unrelated to On Cue.
Who else handles it
We share information only with the services needed to run On Cue: Stripe (payments), Cloudflare (website hosting and email forwarding), Google (email, advertising measurement, calendars and spreadsheets we use internally), Microsoft Clarity (site analytics) and our scheduling tool for parent chats. They process data on our behalf under their own privacy terms. We may disclose information if the law requires it.
Security and retention
Payments go through Stripe, which is PCI-compliant. Our own records are kept in access-controlled accounts. We keep order records as long as needed for refunds, taxes and support, and research notes until the study ends. Ask us to delete your information at any time.
Your choices
- Email hello@oncueboard.com to see, correct or delete the information we hold about you.
- Block cookies or use "Do Not Track" or a content blocker. The site still works.
- Opt out of Google ad personalization at adssettings.google.com.
Residents of California and other states with privacy laws have the rights above. We do not sell or share personal information for cross-context advertising.
Changes
If we change this policy, we will update the date above. Questions: hello@oncueboard.com.